What is a pre-order?
All products on the NOBS website is available as a pre-order only. This means your order will be dispatched at a later date.
When can I order from the NOBS website?
The pre-order will be live from Wednesday 27th January (6pm) to Sunday 31st January (11:59pm).
When will I receive my order?
We aim to have all orders dispatched by the 5th March. You will receive an email when your order has been dispatched.
Can I exchange or refund my order?
Because of the nature of made to order products we are not able to offer exchanges on NOBS sweaters. If you would like to return your sweater then please contact our customer service team at email@example.com and they will be able to assist you.
United Kingdom (48 hour) - £4
Europe (3-7 working days) - £12.90
International* (3-7 working days) - £20.90
North America (3-7 working days) - £21.90
Canada (3-7 working days) - £19.90
Australia (3-7 working days) - £20.90
New Zealand (3-7 working days) - £25
Europe (3-7 working days) - £6.90
International (3-7 working days) - £14.90
North America (3-7 working days) - £16.90
Canada (3-7 working days) - £15
Australia (3-7 working days) - £14.90
New Zealand (3-7 working days) - £18.50
Delivery times stated are once your order has dispatched.
*NOBS are not liable for any import or customs duties that your country may impose.
*Please note that international orders can be held at customs and this may delay your order delivery time for up to 30 working days.
**If you select Untracked Shipping at checkout we will not be able to guarantee the safe delivery of your item(s) once dispatched. We will also not be able to access any information on the location of your item(s) once they have left our warehouse.
If you have selected tracked shipping for your order and your tracking information has not been updated for over 1 week, please contact the NOBS customer service team immediately.
NOBS will not refund or reship item(s) that do not arrive if Untracked Shipping has been selected.
If the shipping service is unable to deliver your item(s) your package will be returned to our warehouse and you will receive an automatic refund once your item(s) have been processed by our team. If you wish to reorder your items, you can do this via our website. Please check your address is entered correctly and select tracked shipping to avoid your item(s) being undeliverable.
If you have an issue with the delivery of your e-product please contact the team at the email below with your order number and we will do our best to help you!
RETURNS & CUSTOMER SERVICE
For returns and customer service, please contact the NOBS team at:
Please note items must be returned in their original condition.
Please see our full terms and conditions here