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FAQs

SHIPPING

Tracked shipping

United Kingdom (48 hour) - free

Europe (3-7 working days) - £12.90

International* (3-7 working days) - £20.90

North America (3-7 working days) - £21.90

Canada (3-7 working days) - £19.90

Australia (3-7 working days) - £20.90 

New Zealand (3-7 working days) - £25

Untracked shipping**

Europe (3-7 working days) - £6.90 

International (3-7 working days) - £14.90

North America (3-7 working days) - £16.90

Canada (3-7 working days) - £15

Australia (3-7 working days) - £14.90

New Zealand (3-7 working days) - £18.50

Delivery times stated are once your order has dispatched.  

*NOBS are not liable for any import or customs duties that your country may impose.

*Please note that international orders can be held at customs and this may delay your order delivery time for up to 30 working days.

**If you select Untracked Shipping at checkout we will not be able to guarantee the safe delivery of your item(s) once dispatched. We will also not be able to access any information on the location of your item(s) once they have left our warehouse.

Why is my tracking not being updated?
If you have selected tracked shipping for your order and your tracking information has not been updated for over 1 week, please contact the NOBS customer service team immediately.
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Do I need to pay any taxes or duties? 
Orders may be subject to additional import taxes and duties. As the UK is no longer a part of the European Union, we advise that you check with your local authority to confirm if your order will be subject to further charges. 
NOBS Merch will not be liable for any of these costs.  
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NOBS will not refund or reship item(s) that do not arrive if Untracked Shipping has been selected.

If the shipping service is unable to deliver your item(s) your package will be returned to our warehouse and you will receive an automatic refund once your item(s) have been processed by our team. If you wish to reorder your items, you can do this via our website. Please check your address is entered correctly and select tracked shipping to avoid your item(s) being undeliverable.

If you have an issue with the delivery of your e-product please contact the team at the email below with your order number and we will do our best to help you!

 

RETURNS & CUSTOMER SERVICE

For returns and customer service, please contact the NOBS team at:

info@nobscookbook.com

Please note items must be returned in their original condition. 

 

MORE INFORMATION

Please see our full terms and conditions here